Terms & Conditions
World Net Hotels is a whole sale travel co. Provides instant confirmation for hotels,
transfers sightseeing tours and package tours incorporating state-of-the art technology.
The access to this program is strictly controlled by World Net Hotels, all the information
including pictures, designs, logos, text, audio, videos contained within this website is
copy write protected. Copying, reproducing, improper use, disclosing of information is strictly
prohibited. World Net Hotels reserves the right to change and enhance details within the website from
time to time. Such changes will be notified through the system "Terms and Conditions".
World Net Hotels is a company duly registered in Lebanon, committed to globally serve tour operators,
travel agents and or any form of Business to Business.
To access to this website shall imply the acceptance of the terms & conditions by the Agent; this
will be an irrevocable acceptance to the conditions laid down in this website. World Net Hotels
be effective upon posting on this Web Site. Other also, specific terms and conditions may apply to
specific content, products, materials, services or information contained on or available through
this Web Site. Such specific terms will supersede respective conditions contained within this document.
It is the responsibility of the agent to be conversant with all the updates, changes and other relevant information.
World Net Hotels reserves the right to offer a login ID, password and company code to access
World Net Hotels online reservation system, to a travel agent, tour operator, wholesale travel
company and any form of Business to Business agent providing hotel and other travel components
booking service. Access codes provided to agent personal become the responsibility of the
organization and are not allowed to be transferred or disclosed to a third party. For
security reasons World Net Hotels reserves the right to change the access codes. It is the
duty of the agent to notify World Net Hotels on the termination/resignation of an employee of
the organization so that such access codes can be inactivated to control misuse and possible
liability of credit facility.
All rates quoted are either commissionable or Nett-Non Commissionable (subject to the agreement
with the agent) .Quoted Hotel Rates are per room per night basis, inclusive of all taxes and
service charges. Transfers, sightseeing tours and package tours are Per Person Basis.
Rates quoted could either be for the following: Room only, Bed & Breakfast, Half Board,
Full Board, or All inclusive.
Rates are quoted in, US Dollars and EURO depending on separate agreement with the agents
and are highly confidential. In cases where Government increases Taxes, currency fluctuation,
or any similar situation, such prices will be amended even after confirmation of bookings.
Child supplements are individual to hotels and will be as per the policy of individual hotels,
Infants under 2 years are generally free.
Trade fairs, international congress and conventions rates may be higher than the published rates
in the system, In an event of increase in rates or change in dates, new rates will be applied to
all reservations even previously booked and confirmed cases.
Bookings Reservations Procedure
All bookings via https://www.wnh-lb.com/
if rooms are available in the system,
will be instantly confirmed
and guaranteed to the hotel. If cancelled before the deadline, no charge. If cancelled after
given deadline one night charge or 100% cancellation charge for entire stay will be applied
depending on each hotel's cancellation policy. When you make a booking, the cancellation policy
will be pop up automatically.
If the rooms are on request, when the rooms are confirmed you can view status on the screen and the
system will generate email to you accordingly.
Number of guest per room in hotels is defined in the booking inventory; child in room must be specified
during booking with age limit, extra bed and meals cost are generally charged by respective hotels.
Additional night booking after departure will be treated as a new reservation. Transfers and sightseeing
made bookings 72 hours in advance treat as a confirm. This reservation system is only for individual
reservations; bookings that appear to be group by nature will be cancelled without prior notice.
All Group Bookings should be sent by emails to: firstname.lastname@example.org
or fax to 00961-1-511595
Agents may use their own vouchers; all such vouchers should state the service provided
on the voucher and have to mentioned booking payment through World Net Hotels. Every voucher
should also indicate the reference Confirmation Number and a printout from the booking system.
Suppliers may refuse to accept guest when information is incomplete, inaccurate and illegible
The Agent shall be responsible for flight bookings and informing such correct flight details
to World Net Hotels. Any amendments in flight details by the agent after confirmation of bookings
should be immediately informed to the receiving agent at the respective destination.The Agent
shall be responsible to inform their customers to obtain necessary entry visas as required along
with all personal and family documentations such as passport bearing at least 6 months validity as
required by the destinations visited. The customer is also responsible for his/her baggage and
personal belongings throughout the stay booked with World Net Hotels.
Standards facilities of similar hotel category are different from country to country
according to the regulations applicable. Accommodation information is generally provided by hotels;
any inaccuracy is not under responsibility of World Net Hotels.Properties may change name or trade
name from time to time; this should not constitute as a change of hotel or modification of the reservation.
World Net Hotels will not always be able to provide the Agent with notice of renovation works at
hotels or extensions of such renovation over the planned dates. Furthermore World Net Hotels shall
not be liable for such renovation works. World Net Hotels shall not be responsible for any accident,
loss, annoyance, delay or expense due to quarantine, strikes, war situation, any other event or force
of nature, failure of any other means of conveyance or change in transit or hotel service and other cause
over which World Net Hotels has no control. World Net Hotels reserves the right to accept or decline any p
erson as a member in a tour or to cancel or alter the tour.
Agents duly appointed as Credit Agents will be provided separate agreement together with a
Credit limit and access to the booking system, Login ID codes provided to personal of such
agent will be the sole responsibility of the Agency. Each agency will be responsible to monitor
the activities of the users for all reservations, payments and cancellation penalties.
An Agent who does not have Credit facilities can pay World Net Hotels on cash basis before the time
limit of cancellation otherwise World Net Hotel reserve the right to cancel the booking.
The booking system indicates cancellation period for each hotel before the booking is finalized
and accepted as confirmed. Every such cancellation request will be treated as a request to formally
enter into a legal binding contract according to the terms and conditions in the system. When a hotel
booking is cancelled before the cancellation deadline, such cancellation is without penalty and will be
confirmed by email. When a booking is cancelled after the cancellation deadline cancellation charges
will apply. When details of the cancellation penalty are not specified; it is the responsibility
of the Agent to obtain clarification from World Net Hotels prior to making bookings. The failure
by World Net Hotels to exercise the cancellation period does not signify a waiver of the right to
charge such cancellation charges.
Amendments can be made to any booking within the inventory prior to the cancellation deadline;
any amendments after the deadline will invite cancellation charges as indicated in the cancellation
The Agent with a Credit Line will have access to view its credit limit and balance under
"Credit Limit" on the opening page after logging into the Website.
If Credit payments are not made as detailed in the "Credit Limit" above or the Travel Agents
credit limit has been exceeded, the online booking facility will be automatically suspended.
To re-activate the account; payment should be made in full or our finance department should be contacted.
who have no credit facility, when make a booking have to pay World Net Hotels by cheque or
cash prior cancellation deadline.
Any refund request should be reported within 32 days in writing with proof from the respective service provider.
Partial refunds received in writing with proof within 32 days will be verified from the service provider,
if any amount is partially refundable or totally non-refundable. Such cases will be processed after
confirmation from the service provider and will be final and binding. Under no circumstances can an
agent deduct payment from an invoice either partial or in total without written approval from World Net Hotels.
Refunds will be processed within a period of 32 days only, No further claims will be considered after
a refund case is finalized and paid.
World Net Hotels is not itself a provider of accommodation, ground services, tours or any services
provided; nor does it control the third parties who provide such services in connection with arrangements
offered within the booking system. World Net Hotels does not accept and hereby excludes all liabilities
for the acts or omission whether negligent or otherwise of airlines, coach operators, tour operators,
cruise / excursion companies, hoteliers or any person providing services in connection with the
requested bookings made herewith. World Net Hotels further accepts no liability for any loss or
damage caused by events beyond its control, where the featured properties and services in this
agreement are booked by the agent and do not meet the expectations of your customers. World Net
Hotels shall not be liable for and shall be indemnified by the agent in respect of any loss either
direct or indirect third party claim suffered as a result of any incorrect or incomplete booking
confirmed by the system.
Complaints and Claims
All complaints are governed by the Liability clause (above) within the system, however all
complaints should be lodged immediately with the provider of the service and also lodged
with World Net Hotels who will earnestly endeavor to resolve or clarify such complaints
without any liability. All complaints should be reported immediately to the service provider,
Hotelier, Supplier during guest stay, failure to do this would result in World Net Hotels
ignoring the complaint. In any event World Net Hotels should be notified of all complaints
within in 15 days of the event giving rise to the complaint. The agent shall bear full
responsibility in an event the customer acts abnormally or displays antisocial behavior.
World Net Hotels or it's designated Service provider reserves the right to immediately
cancel the customer stay and the agent will be charged for any amounts arising for the
delinquent behavior of the customer which may be subject to a claim by a third party.
Law and Jurisdiction
All disputes arising out of the aforementioned terms and conditions shall be subject to the
laws and exclusive jurisdiction of the Lebanese court Authorities.